• We take 6 hours to process your order, 24-hour online customer support , please contact us by signing up for live chat at, by email [] or by phone SMS [+1 (347) 875-0555]!

About U.S. Orders:

Shipment of Oral Tablets:

  • Oral Tablet orders within the U.S. ship within 7-15 days, orders are shipped within 3 days of placing the order, order processing fee of $3.50 will be incurred immediately after the order is placed on a business day, and the standard shipping fee is $54.
  • If you return an order after it has been shipped it will be deducted from the shipping fee of $54 and the order processing fee of $3.50, so please be sure to contact our customer service specialists at after placing your order.


Shipment of Vials:

  • Free standard shipping is available on all US orders over $144.Delivery is within 1-2 days from our US warehouse to major cities within the US, and 3-5 days to smaller cities and rural areas.
  • Carrier logistics company:
    Shipping service by FedEx or USPS, please contact customer service after placing an order to select the logistics company you want to specify.


About Japan Orders:

    • Free standard shipping is available on Japan(Except for Hokkaido, Okinawa and remote island areas) orders over $180.
    • Free(No Transit Fee) standard shipping is available on Japan(Hokkaido, Okinawa and remote island areas only) orders over $275.
    • Transit fee incurred during delivery is to be paid by the buyer,before placing an order for Hokkaido, Okinawa and remote island areas, please contact our customer specialist at and we will inform you of the exact transit fee.
    • Shipping service by Sagawa Express:
    1. Chugoku area, Shikoku area, Kansai area, Kanto area (except Ibaraki               and Tochigi prefectures) 1 to 2 working days.
    2. Kanto area (Ibaraki and Tochigi prefectures only), Kyushu area,Tohoku area: 2 to 3 days.
    3. Hokkaido area, Okinawa area, and remote island areas: 3 to 4 days

    About Europe Orders:

    • Free standard shipping is available on all Europe orders over $245.Delivery is within 1-2 days from our Germany warehouse to Neighboring countries of Germany, and 5-7 days to Remote countries.

    About Asia, Africa and Oceania orders:

    • For countries and regions outside of the US,Japan and Europe, we can ship to you from our China warehouses, for more information please email and ask our customer specialist.